At Best Custom Curtains, we take pride in the quality of our custom drapery, fabrics, and home accessories. Your satisfaction is important to us, and we want you to feel confident when shopping with us. Please review our policy below:
1. Custom Orders (Drapery & Fabrics)
- Because custom drapery and cut fabric are made-to-order and tailored specifically for you, these items are non-returnable and non-refundable once the order has been placed.
- We strongly recommend requesting swatches prior to ordering to ensure you are happy with the color, texture, and quality.
2. Ready-Made Accessories
- Unused, ready-made items such as pillows, throws, or table linens may be returned within 14 days of delivery for a full refund or store credit.
- Items must be in original condition, unused, and in their original packaging.
- Customers are responsible for return shipping costs unless the item arrived damaged or defective.
3. Damaged or Defective Items
- If your order arrives damaged or defective, please contact us within 7 days of receipt with photos of the issue.
- We will replace the item at no cost to you, or issue a refund if a replacement is not available.
4. Our Quality Guarantee
We stand behind the craftsmanship and quality of our products.
- All custom drapery and fabric orders are carefully inspected before shipping.
- If there is a workmanship error on a custom order (incorrect size, wrong fabric, or faulty sewing), we will remake or repair the item at no additional cost.
5. How to Start a Return or Claim
To initiate a return or report an issue:
- Contact our Customer Service team at [Email] or [Phone].
- Provide your order number and photos (if applicable).
- We’ll provide return instructions or next steps within 1–2 business days.
6. Refunds
- Approved refunds will be processed to your original payment method within 7–10 business days after we receive the returned item.
- Shipping charges are non-refundable unless the return is due to our error.
For best results, always double-check measurements before placing a custom order. Our team is happy to assist with measuring and design support.